Frequently Asked Questions (FAQ)
Orders
How can I place an order?
Simply browse our collection, select your preferred size, and add the item to your cart. Once you're ready, proceed to checkout and complete your payment securely.
Can I change or cancel my order?
If your order has not yet been processed for shipment, we may be able to modify or cancel it.
Please contact us as soon as possible at info@vistatekstil.com.
Shipping
Where do you ship?
We ship to Türkiye and most countries worldwide.
How long does shipping take?
Estimated delivery times are:
- Türkiye: 1–5 business days
- Europe: 3–10 business days
- North America: 5–12 business days
- Other countries: 5–15 business days
Please note that customs clearance or carrier delays may occasionally affect delivery times.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 14 days of delivery, provided they are unused, unworn, and returned in their original condition with all tags attached.
For more information, please visit our Returns & Exchanges page.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different size or item, please return your eligible product and place a new order.
When will I receive my refund?
Approved refunds are processed to your original payment method within 5–10 business days after your returned item has been inspected.
Products & Sizing
How do I choose the correct size?
Our products are sized primarily according to your child's height.
Please refer to our Size Guide before placing your order.
What if my child is between two sizes?
We recommend choosing the larger size for a more comfortable fit and longer wear.
Are your products true to size?
Yes. Our products are generally designed to fit true to size unless otherwise stated in the product description.
Payments
Which payment methods do you accept?
We accept secure payments through the payment methods available during checkout.
Available payment options may vary depending on your country.
Customs & Duties
Will I have to pay customs fees?
International orders may be subject to customs duties, import taxes, or other local charges imposed by your country's customs authorities.
These charges are the responsibility of the customer unless otherwise stated.
Contact
How can I contact Divista?
If you have any questions, we're always happy to help.
Email: info@vistatekstil.com
We aim to respond to all inquiries within 1–2 business days.