Returns & Exchanges
Last Updated: July 22, 2026
At Divista, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Please read the following policy regarding returns and exchanges.
Return Eligibility
You may request a return within 14 days of receiving your order, where permitted under applicable consumer protection laws.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging whenever reasonably possible.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be accepted, unless otherwise required by applicable law.
Non-Returnable Items
The following items cannot be returned unless they are faulty or required by applicable law:
- Personalized or custom-made products.
- Gift cards.
- Final Sale items.
- Products that have been worn, washed, damaged, or altered after delivery.
- Any items excluded from return rights under applicable consumer protection laws.
Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different size, color, or product, please return your eligible item in accordance with this policy and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
Once your claim has been reviewed, we will provide an appropriate solution, which may include a replacement, exchange (where available), or refund.
How to Request a Return
To request a return, please contact us at:
Email: support@divista.com
Please include:
- Your full name
- Order number
- Reason for the return
- Photos (if applicable)
Please do not send your return until you have received return instructions from our customer support team.
Return Shipping
If the return is due to our error, such as receiving a defective or incorrect product, Divista will cover the reasonable return shipping costs where required.
For all other eligible returns, customers are responsible for the return shipping costs unless otherwise required by applicable law.
Inspection of Returned Items
All returned products will be inspected upon arrival.
If your return meets the conditions of this policy, it will be processed accordingly.
If the returned item does not meet our return requirements, the return may be refused or sent back to you.
Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights provided under applicable consumer protection laws.
Where local consumer protection laws provide greater rights than this policy, those rights will prevail.
Contact Us
If you have any questions regarding returns or exchanges, please contact us.
Email: info@vistatekstil.com
Website: https://divista.com.tr