Shipping & Delivery

Last Updated: July 22, 2026

Thank you for shopping with Divista. We are committed to delivering your order safely and as quickly as possible. Please read the information below regarding our shipping and delivery process.


Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be extended.


Shipping Destinations

We proudly ship to customers in Türkiye and most countries worldwide.

If we are unable to deliver to your location, we will notify you as soon as possible.


Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched.

  • Türkiye: 1–5 business days
  • Europe: 3–10 business days
  • North America: 5–12 business days
  • Rest of the World: 5–15 business days

Delivery times are estimates and may vary depending on customs procedures, local courier services, weather conditions, or other circumstances beyond our control.


Shipping Costs

Shipping costs are calculated automatically during checkout based on your destination and selected shipping method.

Any applicable shipping charges will be clearly displayed before your payment is completed.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 24 hours for tracking information to become active after dispatch.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer unless otherwise stated.


Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Carrier delays
  • Force majeure events

Divista is not responsible for delays caused by third-party shipping carriers or customs authorities.


Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete shipping address is provided, additional shipping charges may apply for redelivery.


Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the scheduled delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the package and product (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.


Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: info@vistatekstil.com

Website: https://divista.com.tr