Pre-Information Form
Last Updated: July 22, 2026
This Pre-Information Form has been prepared in accordance with the applicable consumer protection legislation of the Republic of Türkiye. By placing an order through our website, the Buyer acknowledges that they have read and accepted the information provided below before the conclusion of the Distance Sales Agreement.
1. Seller Information
Company Name
VISTA MODA TEKSTİL REKLAMCILIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Registered Address
Cumhuriyet Mah. Turgut Özal Bulvarı No:129, İç Kapı No:1
Büyükçekmece / İstanbul / Türkiye
MERSİS Number
0925-0936-6150-0001
Tax Office
Büyükçekmece Tax Office
Tax Number
9250936615
Customer Support Email
info@vistatekstil.com
2. Subject
This Pre-Information Form provides essential information regarding the purchase of products offered through the Divista online store before the conclusion of the Distance Sales Agreement.
3. Product Information
The essential characteristics of each product, including its description, size, color, materials, and price, are displayed on the relevant product page.
The Buyer is responsible for reviewing this information before completing the purchase.
4. Prices
The total price payable by the Buyer, including applicable taxes and shipping charges (where applicable), will be displayed during the checkout process before payment is completed.
5. Payment
Payments are accepted through the payment methods available on the checkout page.
Payment must be successfully authorized before an order can be processed.
6. Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery times vary depending on the destination country and shipping method selected.
Delivery times provided on the website are estimates only and may be affected by customs procedures, carrier delays, weather conditions, or other circumstances beyond the Seller's control.
Different shipping carriers may be used depending on the destination.
7. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or similar governmental charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the Buyer.
8. Right of Withdrawal
Where applicable under mandatory consumer protection laws, the Buyer has the right to withdraw from the purchase within 14 days from the date of receiving the goods without providing any reason.
The withdrawal request must be submitted before the expiration of the withdrawal period.
Certain products may not be eligible for withdrawal where permitted by applicable law.
Detailed conditions are available in our Returns & Exchanges Policy.
9. Returns and Refunds
Returns and refunds are processed in accordance with our Returns & Exchanges Policy and applicable consumer protection laws.
Refunds, where approved, will be issued to the original payment method used for the purchase.
10. Complaint Resolution
If the Buyer has any questions or complaints regarding an order, they may contact us at:
Email: info@vistatekstil.com
We will make every reasonable effort to resolve customer inquiries promptly and fairly.
11. Privacy
Personal data collected during the ordering process will be processed in accordance with our Privacy Policy and applicable data protection legislation.
12. Governing Law
This Pre-Information Form and any purchase made through the Divista website shall be governed by the laws of the Republic of Türkiye.
Mandatory consumer rights applicable in the Buyer's country of residence remain unaffected where required by law.
13. Confirmation
By placing an order through the Divista website, the Buyer confirms that:
- They have read this Pre-Information Form.
- They understand the information provided.
- They accept the terms described herein before completing their purchase.
- They acknowledge that the Distance Sales Agreement becomes effective upon completion of the order.